Kojimai™ Privacy Policy

Welcome to Kojimai™, a diversified technology company providing products and services across software, gaming, AI, and digital ecosystems — including but not limited to Kojimai™ Account, Lioness AI, and any other affiliated products, websites, or services (collectively referred to as the “Services”).

This Privacy Policy explains how Kojimai™ (“Valo,” “we,” “our,” or “us”) collects, uses, discloses, stores, and protects your personal information when you interact with our Services.

By creating a Kojimai™ Account, using Lioness AI, or accessing any of our platforms, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

We collect several types of information to provide and improve our Services to you.

1.1. Information You Provide Directly

• Account Information: Your full name, username, email address, password (securely hashed), date of birth, and phone number.
• Profile Information: Optional details you add to your account, such as profile photos, bios, country, preferred language, and connected apps.
• Payment Information: Billing address, credit/debit card details, transaction history, and tax identification (when required). Payment information is processed via certified third-party payment processors.
• Communications: Messages, support requests, and feedback sent through our contact forms, email, or in-app chat.
• User-Generated Content: Data you upload, submit, or create — including AI prompts, chat logs, game saves, or creative works produced via our platforms (e.g., Lioness AI outputs or Valo Digital Games data).

1.2. Information Collected Automatically

• Device and Technical Data: IP address, browser type, operating system, device model, language, app version, screen resolution, and time zone.
• Usage Data: Pages visited, time spent, clicks, features used, login times, and error logs.
• Cookies and Tracking Technologies: We use cookies, web beacons, and analytics tools (like internal metrics or third-party systems such as Google Analytics) to understand how you use our Services and enhance performance.

1.3. Information from Third Parties

• Linked Accounts or Platforms: If you sign in using Apple, Google, or other identity providers, we may receive your public profile data and email.
• Partners and Affiliates: Valo subsidiaries or trusted partners may share relevant information for fraud prevention, analytics, or combined service features.
• Public Sources: We may supplement your data with publicly available sources to verify identities or prevent fraud.

2. HOW WE USE YOUR INFORMATION

We process your data to operate effectively and deliver you the best possible experience. Specifically, we use information to:

• Create and manage Kojimai™ Accounts
• Provide access to Lioness AI and other Valo Digital services
• Improve, personalize, and expand our Services
• Ensure system security, prevent fraud, and detect unauthorized access
• Comply with legal obligations and respond to lawful requests
• Communicate updates, service announcements, and promotional offers (with consent)
• Analyze usage trends to improve performance and develop new products
• Provide customer support and respond to your inquiries

3. HOW WE SHARE INFORMATION

We only share your information under strict conditions:

3.1. Service Providers

We may share data with vendors or contractors who help us operate (e.g., cloud storage, payment processors, analytics, or customer support). These entities are bound by confidentiality agreements and may not use your data for their own purposes.

3.2. Legal Requirements

• Comply with a legal obligation
• Protect and defend Valo’s rights or property
• Prevent or investigate potential wrongdoing
• Protect user safety or the public

3.3. Business Transfers

If Valo undergoes a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction, subject to the same privacy commitments.

3.4. With Your Consent

We may share information with other third parties when you explicitly consent (for example, connecting your Valo Account to third-party platforms or sharing AI creations publicly).

4. DATA RETENTION

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

If you delete your Valo Account, we may retain limited data for recordkeeping, legal compliance, or security purposes.

5. DATA SECURITY

We implement advanced security measures to protect your information:

• End-to-end encryption for sensitive communications
• Encrypted storage for passwords and payment data
• Access controls and multi-factor authentication for internal systems
• Regular audits and security testing

While we strive for the highest level of protection, no system is entirely immune to breaches. By using our Services, you acknowledge this inherent risk.

6. YOUR RIGHTS AND CHOICES

• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data from our servers, subject to legal limits.
• Portability: Request a copy of your data in a structured, machine-readable format.

You can manage most settings directly in your Kojimai™ Account Dashboard or contact us for manual requests.

7. INTERNATIONAL DATA TRANSFERS

As a global company, your information may be processed and stored in different countries. Kojimai™ ensures that all data transfers comply with applicable data protection laws, including the EU’s GDPR, through mechanisms like Standard Contractual Clauses (SCCs).

8. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small files stored on your device to help improve your browsing experience.

You can choose to accept or decline cookies. Most browsers automatically accept them, but you can modify your settings to disable cookies. However, disabling them may affect Service functionality.

9. CHILDREN'S PRIVACY

Kojimai™ complies with child privacy regulations. We do not knowingly collect data from users under 13 years old without parental consent. If we discover such data was collected inadvertently, we will delete it immediately.

10. THIRD-PARTY LINKS

Our Services may contain links to external sites. We are not responsible for the privacy practices or content of those third-party platforms. Please review their respective privacy policies.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be posted here with a revised “Last Updated” date. If changes are significant, we’ll notify users via email or in-app alert.

12. CONTACT US

If you have questions, complaints, or requests regarding this Privacy Policy, please contact us at:

Phone: +32 496 66 01 61
Support: support.kojimai.cc